FAQs

Frequently Asked Questions

If you don't find your answer here, reach out!

  • How do I access my online course content?

    Upon payment for a one-off course or an All-Access Pass, the online course content will be available in your student dashboard.

  • I previously had purchased an online course but I can't find the content in my account. What should I do?

    In a system update in early 2019, some B+C Class accounts with purchased courses were not fully migrated. Reach out to support and we'll get you squared away!

  • I am being charged for a monthly or annual pass and would like to cancel. How can I do this?

    Any desired changes to your monthly or annual subscription can be updated from this link once logged in. Taking a trip or have a busy few months? Before canceling, we're happy to support pausing your subscription.

  • I'd like to change the name/email/image associated with my account. What do I do?

    To update your account details, please click here once logged in and let us know if you need any support!

  • I purchased a single B+C course and then upgraded to an All Access Pass, can I get refunded?

    Unfortunately, you will not be refunded if you decide to upgrade to our B+C All Access Pass or a bundle that includes the course.

  • How can I gift an individual class or All Access Pass?

    At this time, the best way to share the love of learning something new is to reach out to our support team and we'll help craft the right gift for the lucky one in your life.